FTE provides a number of transport services to customers around the world. FTEase refer to our Services page for more information.
This depends on the service requested and the pick-up and delivery locations. FTEase check our transit times for further details.
No account is necessary. You can simply book online using one of the available online payment methods. For more frequent shipping, other shipping tools such as ExpressShipper, ExpressManager or ExpressConnect - may be more suitable. Contact us if you need assistance choosing the right solution for your business.
Our Transit Times provides information on all the destinations we can ship to from your location. When you book online or use our shipping tools, we will verify whether we can ship to the required destination.
Each country listed in our Transit Times table can export and import shipments. Contact us for additional information, if required. The Express Import option in myFTE may be useful if you import shipments frequently.
Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? contact us for more information.
FTE operates an 'unknown shipper policy' for first-time customers. If you are shipping with FTE for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the FTE network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. FTEase note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of FTE. FTE has no control over these requests.
To find out if your shipment has been delivered, who signed for it and other tracking information just type in your FTE consignment number on the Track and Trace page.
If the driver has attempted delivery to your customer and left a card, your customer should use the Re-delivery Service. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should contact us. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Note: Orders can only be re-delivered between Monday and Friday.
You will not need to download any pluggins to access FTE's websites.